Privacy Policy

Last updated: 17 October 2026

1. Introduction

HoutGat respects your privacy and handles personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act (POPIA).

2. Information we collect

When you register an account, place an order or contact us, we may collect your name, email address, telephone number, delivery address, order details and messages.

3. How we use information

We use personal information to process orders, confirm payments, arrange collection and delivery, provide customer support and maintain necessary business records.

We do not use customer contact details to send unsolicited marketing emails or WhatsApp promotions.

4. Payments

HoutGat currently accepts EFT, cash and card payments on collection or delivery. Our website does not process online card payments. Payment-related records may be retained for administration, accounting and legal compliance.

5. Cookies and security

Our website uses session cookies for features such as account login and shopping carts. We also use Google reCAPTCHA to protect certain forms against automated abuse. Google may process technical information under its own privacy terms.

6. Sharing information

We do not sell customers' personal information. Information may be shared with service providers where necessary for website operation, communications, delivery or legal obligations.

7. Retention and protection

We take reasonable steps to protect personal information against unauthorised access, loss and misuse. Information is retained only as long as necessary for its original purpose, unless further retention is required by law.

8. Your rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate information or deletion where legally permitted. You may also object to certain processing activities.

9. Contact us

For privacy enquiries, contact info@houtgat.co.za.